Delivery & Shipping Policy 

At Little Cottage Loves, we want your delivery experience to be as considered as the items you've chosen. To make your delivery information easy to find, we have split our policy into three distinct sections:

Local Delivery & Collection: for our neighbours in the surrounding villages

Boutique & Smaller Postable Items: hand-wrapped parcels sent via Royal Mail and trusted couriers

Larger Items & Specialist Delivery: furniture and statement pieces dispatched directly from our supply partners

A Personal Note

Little Cottage Loves is a small, independent studio run by just two people, Rosie and Mark. Whether your order is a delicate gift or a statement piece of furniture, your order will always be managed by someone who genuinely cares. We think that matters.

Local Delivery & Collection 

If you, like us, live in the heart of Mid-Nottinghamshire or along the Nottinghamshire-Lincolnshire border, we may be able to deliver personally to your door. You are also warmly welcome to collect from our Coach House studio in Carlton on Trent. For full details including our village list, routes and how to arrange collection, please visit our dedicated page:

Local Delivery & Collection for our Neighbours

Boutique & Smaller Postable Items

At Little Cottage Loves, every item chosen by you is handpicked and personally prepared right here in our Coach House studio by either Rosie or Mark. We do not use automated fulfilment centres; instead, every parcel is hand-wrapped and carefully placed inside the outer box, accompanied by our signature tissue, twine and eco packaging.

We ask that you allow 3-5 working days from the point of order for us to prepare your parcel. As a dedicated studio, this time allows us to ensure every item is inspected and then wrapped carefully. Our studio is generally closed on weekends, allowing us to return refreshed for the week ahead, however we do sometimes process parcels on weekends in busy periods.

Our Shipping Philosophy:
The journey your order takes is important, so we only use shipping partners we trust to ensure your items arrive safely.

We have two options for your delivery experience:

Eco-Conscious Delivery (Standard / 2nd Class Mail) 
This option allows for thoughtful courier routing and consolidated transit, contributing to a reduction in carbon emissions.

Priority Shipping (Expedited / First Class)
This choice ensures your order is given top placement in our preparation queue and travels via direct courier networks for a swifter delivery.

• Eco-Conscious Delivery (2nd Class Mail):
  £4.95 (0 - 2kg) to £6.95 (2.1 to 5kg)
• Priority Delivery (1st Class Mail):
  £6.95 (0 - 2kg) to £8.95 (2.1 to 5kg)
• Large Parcel: £12.95 (5.1kg to 19.99kg) 
• Specialist Courier: £49.95

Our delivery rates reflect our current carrier costs and are reviewed periodically. 

Our Eco-Packaging Pledge:
We use recycled or recyclable materials for all parcels including brown paper, honeycomb wrap and tissue. This style of wrapping is a deliberate choice; it brings a subtle nod of nostalgia to your unwrapping experience.

The second chance box: To reduce our impact, we also give sturdy pre-used boxes a second chance. This means your order may arrive in a pre-loved box. We only use packaging that is strong enough to protect your selection, if you have received a pre-used box, you will see a small identifier to share you have been part of our planet-friendly pledge.

Our Shipping Partners 
We use trusted partners such as Royal Mail and DPD. For longer dimension parcels, we occasionally use Evri.

While we trust our partners to handle your parcels with the same care we do, please reach out to us at enquiries@littlecottageloves.co.uk if your delivery experience is anything less than expected.

A note before shipping 
As soon as your parcel has been prepared and is ready to leave  our studio, we will send a Shipping Confirmation email to your inbox. This will include a tracking link so you can follow your order's progress as it makes its way home to you.

Regional Shipping Exclusions
Currently, we ship exclusively within Mainland United Kingdom. This means we are unable to process orders to Northern Ireland, the Channel Islands or the Highlands Islands at this time. While we hope to expand our studio’s reach in the future, we remain focused on our curated mainland and local service for now. 

Larger Items & Specialist Delivery

We choose our larger items with the same care we give to everything at Little Cottage Loves. Our specialist delivery range features items crafted by premier British-based designers with over fifty years of industry expertise, trusted globally for quality and reliability. These are items built to last.

Delivery Timescales Large items are dispatched directly from our specialist supply partners. Please allow 7-14 working days from the point of order. For very heavy or specialist furniture pieces, please allow up to 21 working days.

Booking Your Delivery You will be contacted directly by the delivery team via text or email 2-3 days before your delivery date to arrange a convenient 3-hour time slot.

Please Note Because our larger items range from accent pieces to substantial furniture, delivery methods vary by item weight and size. Smaller pieces are delivered as a standard one-man service to your front door. For our largest and heaviest furniture items, a specialist two-man team will deliver to your room of choice (up to the first floor as standard). Outdoor garden items are delivered to your garden, patio, or doorstep only. You will be notified on delivery type when the delivery team make contact with you.

Packaging & Disposal For transit protection, large items are often secured to a wooden pallet with substantial outer packaging. Please only dispose of your packaging once you are happy with your item. (see returns policy for full details on how to preserve your packaging in the unlikely event of a return).

A Note from Us We appreciate that buying a larger piece is an investment. If you have any questions before or after placing your order, please don't hesitate to reach out at enquiries@littlecottageloves.co.uk. We are always happy to help.

For full details on returns for larger items, please see our Returns & Refunds policy.